Experiencedbilingual(English/Chinese)CustomerServiceReprequiredtojoinTronox,agloballeaderintitaniumdioxidemanufacturingthatemployeesapprox.5,000employeesacross5continents.

Tronoxwillofferacompetitiveremunerationpackagethatiscommensuratewithskills,qualificationsandexperiencelevel.Forthispositionthepackagewillinclude;aperformancerelatedbonus,alongwithallofthestatutorybenefits,allowances&insurancespayableunderChineselaw.



AbouttheRole

TheCustomerServiceRep’sresponsibilitieswillinclude:

1.Receiveandprocesscustomerorders,inquiriesand/orcomplaintscoveringitemsorproductsorderedwithexpertise.
2.Accurateandtimelymanagementofordersfromentrypointtodelivery.
3.Directandcoordinateallfacetsofcustomerorders,maintainingsatisfactionlevelsthroughouttheprocess.
4.Proactivelymaintainson-goingrelationshipwithkeycustomersandsalesstaff.
5.Thisjobrequiresanalysis,judgement,andsensitivitytocustomerneeds.
6.Incumbentsuseknowledgeofproducts,productavailability,salesterritories,andindividualcustomerstoprovideakeycommunicationslinktothecustomer.
7.Jobholdersexercisejudgementanddiscretionandfunctionindependentlywithinauthorizedlimits.
8.Recordsandprocessesordersand/orinquiriesreceivedbyfax,telephone,and/orelectronicmail.
9.Providespricing,availabilityandscheduleinformationwithintheestablishedguidelines.
10.Checksandapprovescreditwithinestablishedlimitationsandconfirmsorders.
11.Researchesandobtainsresolutionofavarietyofcustomercomplaintsandissues.
12.Servesasthecommunicationlinkbetweencustomersandsalesstafftoassureresponsiveness.
13.Tracksorderactivityandalertsappropriatestaffofanypotentialdeliveryproblems.
14.Expeditesthedeliveryofselectedorders.
15.TrainedasfunctionalbackuponallCustomerServiceRepIandCustomerServiceRepIIIduties.
16.Participatesinpreparationsforinternalandexternalaudits.



AboutYou

Inordertosucceedinthisroleyouwillhave:
·Haveadegreeand1-3yearexperienceworkingwithateam(mfgserviceaplus).
·Arehonestandtrustworthy.
·Possessacontagiouslypositiveattitude.
·Thriveinanenvironmentofchange.
·Getexcitedaboutusingtechnologytosolveproblems.
·Loveorganizationandarehighlyefficientwithtimemanagement.
·Areconsistentlywillingtohelpothersmeettheirgoals.

·Shippingdocument,customclearanceknowledge,LC,DA,DPbankingdocspreparationexperience.
·IfyouhasSAPandSoxknowledgethatwillbeaplus.


Inthefuture,wewillexpectyouto:
·Useyourtimeeffectivelyandefficiently.
·Pursueeverythingwithenergyanddriveeveninthefaceofsetbacks.
·Excelwhetherworkingindependentlyorinacollaborativeteamenvironment.
·Bearelentlessandversatilelearner;opentochange.
·Bringyourbesteachday.